Frequently Asked Questions
Have questions? We have answers! If you don't find what you're looking for, feel free to contact us.
Orders
How do I place an order?
Simply browse our store, add your favorite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Can I modify or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.
How will I know my order was placed successfully?
You will receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it in your inbox.
Shipping
What shipping options do you offer?
We offer Economy Shipping (7–10 business days), and Insured Shipping. Orders over $30 qualify for free Economy Shipping!
How long does processing take?
Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Visit our Track Order page for more details.
Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not satisfied, please contact us within 10 days of receiving your order to discuss return or exchange options.
What if my item arrived damaged?
We're so sorry to hear that! Please contact us within 5 days of delivery with a photo of the damaged item and we'll make it right.
Products
Are your products in stock?
All products listed on our website are available unless marked as sold out. Inventory is updated regularly.
Do you restock sold-out items?
We do restock popular items from time to time. Feel free to contact us to ask about a specific product.
Contact
How can I get in touch with you?
You can reach us through our contact page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.