Return Policy

At Kirei Co., your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!

Returns

We accept returns within 10 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Personalized or custom-made items
Items marked as final sale

How to Start a Return

Contact us within 10 days of receiving your order.
Provide your order number and reason for the return.
We will send you instructions on how and where to send your item.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you'd like to exchange an item for a different size or color, please contact us and we'll do our best to accommodate your request, subject to availability.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 5 days of delivery with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.